Gaya APA

Anatan, L., , . (2008). Service Excelence (Competing Through Competitiveness) . Bandung, Alfabeta, 2008: Bandung, Alfabeta, 2008.

Gaya MLA

Anatan, Lina., , . "Service Excelence (Competing Through Competitiveness)". Bandung, Alfabeta, 2008: Bandung, Alfabeta, 2008, 2008. .