Gaya APA

, ., Anatan, L. (2008). Service Excelence (Competing Through Competitiveness) . Bandung, Alfabeta, 2008: Bandung, Alfabeta, 2008.

Gaya MLA

, ., Anatan, Lina. "Service Excelence (Competing Through Competitiveness)". Bandung, Alfabeta, 2008: Bandung, Alfabeta, 2008, 2008. .