Gaya APA

Plunkett, W, R., S, I, A, R, F, I, A, G. (2005). Management: meeting and exceeding customer expectations . Ohio: Ohio: Thomson South-Western, 2005.

Gaya MLA

Plunkett, Warren, R., S, I., Attner,, Raymond, F, II., Allen,, Gemmy. "Management: meeting and exceeding customer expectations". Ohio: Ohio: Thomson South-Western, 2005, 2005. .