Gaya APA

Tjiptono, F., Gregorius, I, C. (2007). Service, Quality & Satisfaction (edisi 2) (2nd Ed.). Yogyakarta: ANDI.

Gaya MLA

Tjiptono, Fandy., Gregorius, I., Chandra,. "Service, Quality & Satisfaction (edisi 2)". 2nd Ed. Yogyakarta: ANDI, 2007. Text.