Gaya APA

Goetsch, D, L., B, I, D, S. (2003). Quality management introduction to total quality management for production, ì processing, and services . New Jersey: .

Gaya MLA

Goetsch, David, L., B, I., Davis,, Stanley. "Quality management introduction to total quality management for production, ì processing, and services". New Jersey: , 2003. Text.